1. Agreement to Terms
By booking an all-inclusive hair transplant package or utilizing consultation services provided by Lemon Clinic ("we", "our", "Clinic"), you ("Patient", "Client") agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please refrain from booking services.
2. All-Inclusive Package Scope & Pricing
Lemon Clinic offers transparent tiered packages (Complete at $2499 and Complete Max at $2999). Both packages include 4 nights of hotel accommodation, VIP airport-hotel-clinic transfers, pre-op blood tests, local anesthesia, surgical operation (Sapphire FUE or DHI), post-op medications, care kit, first wash, and 12-month remote follow-up.
Exact graft counts and final package tier suitability (Complete up to $3500 grafts vs Complete Max for 3,500+ grafts) are confirmed by our specialist surgeons during the in-person physical consultation in Istanbul.
3. Booking, Deposits, Rescheduling & Medical Suitability
Standard packages are reserved upon flight confirmation with our patient coordination desk (advertised with 0% advance deposit to hold a package rate and payment upon arrival at the clinic, unless a specific written deposit agreement applies to custom hotel/date arrangements). Any applicable deposit amount, refund eligibility, third-party hotel/transfer cancellation deductions, date rescheduling windows, and the procedure followed if an in-person pre-operative medical evaluation determines that surgery is contraindicated are governed by the written booking confirmation provided to the patient prior to travel. Requests to cancel or reschedule should be communicated at least 7 days prior to arrival so hotel and transfer reservations can be adjusted accordingly.
4. Patient Responsibilities
Patients are required to disclose complete and accurate medical history, including existing medical conditions, bleeding disorders, allergies, and regular medications (such as blood thinners). Failure to disclose critical medical information may result in the cancellation of surgery for patient safety, without refund of third-party travel expenses.
5. Governing Law & Jurisdiction
These terms are governed by the laws of the Republic of Türkiye. Any disputes arising from medical tourism services provided in Istanbul shall be subject to the exclusive jurisdiction of the courts of Istanbul (Çağlayan / Istanbul Courts).